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IMS (Integrated Management Systems) is a set of internationally recognized standards that encompass Quality, Environmental, and Health & Safety. IMS Certification is accredited when these three critical management systems are voluntarily implemented and audited. The three critical management systems are:
Durabuilt is the 1st and ONLY IMS Certified Window and Door Manufacturer in Canada. Prior to this, Durabuilt was the first window and door manufacturer in Western Canada to achieve ISO 9001 Certification (December 2010).
What Does IMS Certification Mean for You?
As the first window and door manufacturer in Canada to achieve IMS Certification, this is a strong testament to our commitment, longevity and relevance in the industry. IMS is a tremendous achievement for our organization and staff, but more importantly it speaks to the type of company Durabuilt is today and who we will be tomorrow.
You are working with an accredited, reliable, and committed building partner who takes the management of all facets of our company seriously. We are unrivalled in quality and performance and have the processes, checks and balances, measurement, and follow-up in place to guarantee this on every order.
If time is of the essence, we are the partner to work with and can guarantee industry best lead-times depending on the project requirements and scope. As a result of our LEAN manufacturing, JIT processes, sophisticated facility and talented staff, we are also able to provide our customers with competitive pricing for a superior product.
Why Did We Get Our IMS Certification?
IMS is a top down systematic approach guided by the principal that if the proper systems are in place, quality and exceptional customer service will follow. Durabuilt’s fully Integrated Management System has enabled us to improve everything we do from how we support our distribution partners, to the number of windows we produce.
Already focused on LEAN production practices and continuous improvement, it became clear that ISO and IMS Certification was the next logical step. Following international trends and best practices, IMS assures you and your customers that you are dealing with a world-class partner.
What Improvements Have We Made?
Over the past four years, Durabuilt has been improving all aspects of our operation. Every customer order is followed up with a customer survey – resulting in a 97% satisfaction level. We have improved response across the organization. All customer inquiries and requests must be responded to within 24 hours. Industry-leading delivery times are consistently four days faster than the average – a direct result of 99.9% on-time product completion ratios.
There was 57% overall reduction of waste in our facility between 2009 and 2011. We also implemented new recycling initiatives such as using PVC regrind to produce product protectors. We reduced fleet, improved logistics and routing, and electrical conservation practices that have substantially reduced our already low environmental imprint.
Our employees also maintain a safe and prideful work environment. Only one day was lost to injury back in 2010. We have improved employee retention and proudly remain a great place to be employed.
What is the Difference/Relationship between ISO & IMS?
ISO (International Organization for Standardization) is a voluntary board that regulates standards across industries globally. IMS Certification is received when the three relevant ISO certifications are achieved.
By achieving IMS Certification (three collective certifications) vs. just ISO: 9001, we are demonstrating our commitment to our key stakeholders (our customers and employees) that we value their safety and the environment just as much as our quality systems.
Note: To date, there are only three window and door companies in eastern Canada that have ISO: 9001 Certification (Quality) to date.
Why and How are ISO/IMS Certifications Made?
IMS/ISO standards make the development, manufacturing and supply of products and services more efficient, safer and cleaner.
IMS/ISO Standards are developed by technical committees comprising of experts from the industrial, technical and business sectors have asked for the standards, and which subsequently put them to use.
What Does Durabuilt Need to Do to Maintain IMS Certification?
With the IMS Certification, we are committed to two internal audits per year and one third party surveillance audit for the next two years, for which we have passed and renewed our certification.
At year three, we must re-certify and demonstrate how we have maintained and improved on all facets of our organization as it relates to the certifications. This includes achieving documented targets on LEAN production, process improvements, and product innovation.
What other Industries Leverage ISO and IMS Certification?
Within most European countries, it is standard practice to have your relevant ISO and/or IMS Certification before a company will even entertain a new supplier. This speaks to the high quality and standard that Durabuilt adheres to.
Specific examples of industries where you see this, even locally are: Steel/Forging, Mining, Oil & Gas/Petroleum (ISO: 14001 mandated), Health & Construction (OHSAS 18001), Automotive (ISO as well as Technical Standards).