Warranty Details

Quality Guaranteed

At Durabuilt, you aren’t just getting a beautifully designed product, but one that is built to the highest standard. We are confident in the products we manufacture, and our warranties help us ensure that you are, too.

Click here to view the Homeowner’s Assistance Guide which includes care and maintenance tips, as well as warranty information

Warranty Overview

Windows

Labour – 2 Year Limited Warranty
Skilled labour required to replace or repair any hardware, glass sealed unit or other window component as specified within the Durabuilt Original Consumer Warranty is provided for two years.

Renovation Labour (Supply and Install) – 5 Year Limited Warranty
This coverage includes skilled labour required to replace or repair any defective product, product component or defect in workmanship from the initial installation date, warranty is provided for five years. Please refer to original warranty for more details.

Glass Sealed Units – 20 Year Limited Warranty
Durabuilt provides a 20 year limited warranty on all glass sealed units from the date of manufacture on all window systems. Durabuilt’s clear glass sealed unit is warranted on a pro-rated basis, subject to the exclusions outlined in our Original Consumer Warranty, that the air seal of such insulated glass units will not fail due to defects in material and workmanship.

Exterior PVC (Vinyl) Components – 10 Year Limited Warranty
Durabuilt provides a limited warranty of ten years from the date of manufacture against extruded paint and coatings on all PVC Window Systems as well our PVC cladding and brickmould.

PVC (Vinyl) Extrusions – Lifetime Limited Warranty
Durabuilt White and Beige extruded vinyl products (core frame and structure of our window systems) will be free from significant discoloration, warping, pitting, and blistering for the lifetime of the product under normal circumstances, use and conditions.

Exterior Finishes – 10 Year Limited Warranty
Durabuilt provides a limited warranty of ten years from the date of manufacture for our exterior laminate finishes and painted aluminum applied to our window and door products

Wood Components – 3 Year Limited Warranty
Our interior wood framed window (Tri-Bridex Series) as well as any other wood frame components will be protected against defects such as holes, blistering and cracking for three years from the date of manufacture.

Hardware – Lifetime Limited Warranty
A limited lifetime warranty is provided for all operating hardware, cranks, handles and locking mechanisms against defects in materials and workmanship. All warranty is limited to the replacement value of the defective hardware.

Doors

Labour – 2 Year Limited Warranty
Skilled labour required to replace or repair any hardware, glass sealed unit or other door component as specified within the Durabuilt Original Consumer Warranty is provided for two years.

Renovation Labour (Supply and Install) – 5 Year Limited Warranty
This coverage includes skilled labour required to replace or repair any defective product, product component or defect in workmanship from the initial installation date, warranty is provided for five years. Please refer to original warranty for more details.

Glass Sealed Units – 10 Year Limited Warranty
Durabuilt provides a limited warranty of ten years on all door glass sealed units from the date of manufacture (including decorative doorlites; raise/lower blinds and shades; clear and obscure glass; doorlites with grilles). Durabuilt’s sealed unit is warranted on a pro-rated basis, subject to the exclusions outlined in our Original Consumer Warranty, that the air seal of such insulated glass units will not fail due to defects in material and workmanship.

Wood Components – 2 Year Limited Warranty
Our interior wood-PVC clad patio door system and all entry door jamb and wood frame components will be protected against defects such as holes, blistering and cracking for two years from the date of manufacture.

Hardware – 5 Year Limited Warranty
For a period of five years from the date of manufacture, Durabuilt warrants that all Door Hardware shall remain in good operational condition. This coverage pertains to all entry door, garden and sliding patio door systems.

Smooth and Woodgrain Fibreglass Doors – 10 Year Limited Warranty
Durabuilt Smooth Fibreglass and Woodgrain Fibreglass Doors are guaranteed to be free of defects in material and workmanship that might unreasonably affect their performance and against excess warpage in the plane of the door and bow or misalignment of the frame or jamb in which the door has been hung.

Steel Doors – 5 Year Limited Warranty
Durabuilt provides a limited warranty of five years on our Steel entry door systems from the date of manufacture against excess warpage in the plane of the door and bow or misalignment of the frame or jamb in which the door has been hung.

Sliding Patio Door Systems – 20 Year Limited Warranty
Durabuilt warrants all sliding patio door systems (including our PVC & Hybrid Doors) against defects in material and workmanship for a period of 20 years, beginning from the date of manufacture.

Transferable – Warranty on Durabuilt Products are transferable
This option is available only for single stand alone family, transferability of the warranty can be only exercised one time, claimant must have purchased the house from original owner (customer), they must retain the original proof of purchase to be entitled in order to claim the warranty, the warranty in such a case will be honoured only to a maximum of 10 years from the original date mentioned on the proof of purchase, provided that the owner is living in the single family residence.

All warranties are subject to the conditions, terms and limitations set out in the Durabuilt Windows & Doors Inc. Original Consumer Warranty.  

Make a Service Request

Experience where excellence is everything.

Connect You is your direct connection to straightforward service solutions, providing you with instant access to Durabuilt service experts. Whether you are a homeowner, builder, or retail partner, our team is here for you.

For your Warranty service you can fill out this Request Form or contact a Connect You agent near you.

Edmonton
connectyou@durabuiltwindows.com
780-557-2049 1-844-577-2049

 Calgary & Lethbridge
connectyoucalgary@durabuiltwindows.com
403-441-8043

Saskatoon & Regina
connectyousaskatoon@durabuiltwindows.com
306-665-0870

Winnipeg
connectyouwinnipeg@durabuiltwindows.com
204-415-4351

As soon as possible upon discovery of a defective Product, contact Durabuilt directly.

You will be required to provide the following information to make a Claim:

  1. Model, Product description and Product number.
  2. Proof of place and price of Product purchase.
  3. Verification of date of manufacture, if indicated on product.
  4. Detailed description of the Product defect.
  5. Full name, address and phone number(s) and date of installation and installer’s name.

After submitting a Claim, Durabuilt will review the Claim and contact you within a reasonable time. We reserve the right to charge a reasonable fee to cover the cost of an on-site inspection, if required. The cost will be reimbursed if it is determined the defect is covered by our Warranty.